RESOLVED: Mercury online course evaluation system is currently down.
Update - Monday, December 2, 2024 - Afternoon:
Mercury online course evaluation system is back online.
Original announcement - Monday, December 2, 2024 - Morning:
We regret to inform you that the Mercury online course evaluation system is currently down due to unforeseen technical issues. IT Services is working to resolve the problem as quickly as possible.
Boost engagement in your PowerPoint presentations with Microsoft Forms!
Exciting news for Office 365 users! Microsoft Forms is now seamlessly integrated with PowerPoint, allowing you to incorporate live polls, quizzes or surveys directly into your slides. This powerful, easy-to-use feature is free and perfect for gathering real-time feedback and boosting engagement in any setting, from lectures to group projects!
Microsoft Teams update: Private Teams only for enhanced security!
Important update for Microsoft Teams users! Starting November 27, 2024, all newly created Microsoft Teams groups were set to Private by default. If you attempt to create a new team, the Public option will be unavailable (greyed out), as shown below:
Winner announced! Beats Headphones - IT Services Virtual Scavenger Hunt contest!
Congratulations to Emma Hogarth (Biomedical Sciences), for winning the 2024 IT Services Virtual Scavenger Hunt Contest.
Emma scored 100% on our IT Quiz and won a pair of wireless Beats headphones in the prize draw!
Thank you to all who entered and answered skill-testing questions about the IT services available to 9I制作厂免费 students.
We had 1513 entries! Within those entries:
Change to the classroom telephones autodial behavior
After October 18,听Classroom telephones will no longer automatically call the Audiovisual support hotline when you remove the telephone receiver from the base.
This change will prevent accidental calls to the hotline.
After that date, you will have to use the press the AV System Support button on the lower-left side of the telephone鈥檚 display screen to call the Audiovisiual support hotline. (See below)
Important: Keep your Zoom software updated
On November 2, 2024, Zoom will enforce its latest quarterly minimum version requirements. If you are not using at least version 5.17.5 (for Windows, macOS, Linux, Android, iOS, Intune) or version 5.17.0 for Blackberry, Zoom will not work until you update your software.
Secure version of Microsoft Copilot available to 9I制作厂免费 community!
9I制作厂免费 offers a secure version of Microsoft Copilot that protects our data using Commercial or Enterprise Data Protection (secure). Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.听
By engaging with the Microsoft Copilot AI chatbot, you can:听
Wi-Fi network: Action required for devices on iOS and MacOS to renew certificate
On Friday, June 21, the security certificate that secures authentication to 9I制作厂免费's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. 听
For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate.听
Cartoon of the month
Cartoon caption:听"I鈥檓 afraid you鈥檒l have to go, son.IT Services' 2024 Annual Report now available! / Le rapport annuel 2024 du service des TI est maintenant disponible !
As 9I制作厂免费鈥檚 new CIO, Paul Chamberland says IT Services strives to 鈥渃reate seamless and engaging digital experiences鈥� for the 9I制作厂免费 community. From tools that help students succeed to infrastructure upgrades and security enhancements, read the 2024 IT Services Annual Report to discover how we鈥檙e driving innovation and supporting students, faculty, and staff.
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myCourses: grade export function unavailable
In myCourses, instructors are currently unable to export grades to Minerva from myCourses.听 This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.
As a temporary workaround, instructors need to manually enter grades in Minerva.听 Please see the following articles for relevant instructions:
Users may be intermittently unable to download attachments or view embedded images in Outlook on the web
Users may see the following error message when an attachment fails to download: 鈥淓rror downloading the file content.鈥� Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.
If available, users can download attachments and view embedded images consistently through the Outlook desktop client.
IT Services is currently working on a fix to resolve the issue.
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Some users may experience multiple issues with Microsoft Teams
Update: January 29th, 9:15:听The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.
Update: January 26th, 16:08:听No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.
Known issue: Intermittent search-related issues
Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.
IT Support email to be decommissioned
Please be advised that the IT Support email (itsupport [at] mcgill.ca) will be decommissioned later this year.
We recommend instead that you visit the IT Support site at mcgill.ca/itsupport for all your IT needs.
Need IT help? Visit the IT Support site for quick and easy solutions (login required):
