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Until recently, the most common way that customers interacted with a company鈥檚 customer service was via human agents on the telephone, the web or a mobile app. But increasingly, customer service is being provided by chatbots. Even though chatbots offer instant availability, 24 hours a day, more than two-thirds of people still prefer to speak with a human agent, according to research by PWC, an accounting consultancy. Most companies use chatbots as the first line of customer service, writes Prof.

9I制作厂免费 software engineering student David Vo began investing in markets when he was just 17 years. Now aged 20, he鈥檚 managing a portfolio worth tens of thousands of dollars. Like many in Gen Z, the Bachelor of Commerce student began investing in markets without any formal training. When starting out, one of the most common errors new investors make is overestimating their risk tolerance, 9I制作厂免费 Desautels Associate Professor of Finance Benjamin Croituru told LaPresse.

July 20, 2025 | MPP 25 Isabella Coronado Doria wrote an opinion piece for Policy Magazine addressing the urgent need for stronger regulation of digital platforms to protect children鈥檚 mental health and safety. The article highlights the tragic story of Sewell Setzer, a 14-year-old who developed a harmful virtual relationship with a chatbot, leading to his suicide and a lawsuit against the platform for inadequate safety measures.

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July 16, 2025 | Abigail Jackson, MPP '23, and Ricardo Chejfec, MPP '21, along with Rachel Samson, co-wrote an article in Policy Options arguing that Canada鈥檚 push to accelerate major infrastructure and energy projects must be matched by an ambitious strategy to build the local skills needed to support them. They stress that without early investment in training and better coordination among employers, governments, and educators, many rural and remote communities could be excluded from the benefits of these nation-building efforts.