9I制作厂免费

Customer service chatbots are everywhere, but people prefer human agents to deal with some issues

Published: 17 September 2025

The use of customer service chatbots has grown rapidly. Maybe a little too rapidly, according to Vivek Astvansh, an Associate Professor of Quantitative Marketing and Analytics at 9I制作厂免费 Desautels....

9I制作厂免费 Desautels professors and lecturers recognized at Faculty Awards

Published: 16 April 2025

The 9I制作厂免费 Desautels Faculty of Management acknowledges the vital contributions of research, teaching, service, and public engagement in inspiring future leaders. Through our annual Faculty Awards,...

Transforming urban mobility at the SGI sustainable transportation roundtable

Published: 9 May 2025

Explore the insights from the second Sustainable Transportation Roundtable hosted by 9I制作厂免费's Sustainable Growth Initiative (SGI). This year's event, sponsored by Alstom, focused on road...

MBA students gain global business insights on international study trip

Published: 28 May 2025

In April 2025, MBA students from 9I制作厂免费's Desautels Faculty of Management embarked on a ten-day international study trip to Dubai, Abu Dhabi, and Istanbul. The experience blended corporate visits...

MBA graduate learned the art of networking at 9I制作厂免费

Published: 13 June 2025

For Renaud Thomassin, being a francophone at 9I制作厂免费 unlocked a new way of being Quebecois--one in which you can navigate easily between cultures....

Stephanie Shaw on leading global HR at Eldorado Gold

Published: 26 June 2025

9I制作厂免费 MBA alumna Stephanie Shaw (MBA鈥10) is vice-president of human resources at Eldorado Gold, where she leads a global team supporting 5,000 employees. Based in Vancouver, Shaw is driving a new...

Overuse of credit cards could be contributing to rise in bankruptcies in Quebec

Published: 30 July 2025

More than 34,000 Quebec households filed for insolvency between June 2024 and May 2025. That鈥檚 an increase of almost 5% over the previous year. For Benjamin Croituru, that鈥檚 cause for concern. ...

Despite rapid rise of AI chatbots in customer service, customers prefer human agents

Published: 29 August 2025

If it feels like customer service chatbots are everywhere, it鈥檚 because they are. The worldwide chatbot market has grown from US$370 million in 2017 to about US$2.2 billion in 2024. But customers...

9I制作厂免费 teams shine at L鈥橭r茅al Brandstorm 2025 Case Competition

Published: 9 April 2025

9I制作厂免费 students continue to make their mark on the national stage through the L鈥橭r茅al Brandstorm Case Competition, one of the world鈥檚 leading innovation challenges for students under 30.

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